Responsible Gaming at bh99 — Your Safety Comes First
bh99 is committed to providing a safe, fair, and enjoyable betting environment for all players in Bangladesh. Our responsible gaming tools help you stay in control.
Our Commitment to Responsible Gaming
At bh99, we believe that gambling should be a source of entertainment — nothing more. We are fully committed to protecting the wellbeing of every player who uses our platform in Bangladesh, and we take our responsibility to promote safe gambling practices extremely seriously. Our goal is to ensure that bh99 remains a fun, transparent, and trustworthy environment where players can enjoy cricket betting, live casino, slots, and crash games without risk of harm.
bh99 provides a comprehensive suite of player protection tools that are built into the platform. These tools are always available and easy to access. Whether you want to set a spending limit before you start playing, take a short break, or permanently close your account, bh99 makes it straightforward. We also train our support team to recognise and sensitively respond to players who may be experiencing difficulties with problem gambling.
Age Restriction — 21+ Only
bh99 strictly prohibits gambling by individuals under the age of 21. This is a firm policy with no exceptions. During account registration every new player must confirm that they are aged 21 or above, and bh99 reserves the right to request documentary proof of age at any time. If age verification cannot be completed successfully, the account will be suspended pending verification and any winnings generated during the unverified period may be withheld.
If you are a parent or guardian and you believe a minor has accessed or registered a bh99 account, please contact our support team immediately via live chat or by emailing [email protected]. We will investigate promptly and take appropriate action, including account closure and a full refund of any deposited funds.
Recognising the Warning Signs of Problem Gambling
Gambling becomes a problem when it stops being fun and starts causing harm to your finances, relationships, or mental health. Below are common warning signs that gambling may be becoming an issue. If you recognise any of these in yourself or someone you care about, please seek help.
- 🔴Spending more money on gambling than you can afford to lose, including borrowing money or selling possessions to fund gambling.
- 🔴Chasing losses — continuing to gamble in an attempt to recover money you have already lost, often resulting in larger losses.
- 🔴Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
- 🔴Feeling anxious, irritable, or restless when not gambling, or using gambling as a way to escape stress, depression, or problems in daily life.
- 🔴Neglecting work, studies, family responsibilities, or personal health because of the time spent gambling.
- 🔴Being unable to stop or reduce gambling despite wanting to, or continuing to gamble even after deciding to stop.
If any of these warning signs feel familiar, you are not alone and help is available. Contact the bh99 support team right now via live chat — our team is available 24/7 in Bangladesh Standard Time (BST, UTC+6) and can assist you in activating the right protective tool for your situation, or simply to talk through your concerns.
Responsible Gaming Tools at bh99
bh99 provides four core responsible gaming tools that are available to all registered players. These tools can be activated at any time by contacting our 24/7 live chat support team. All requests are processed promptly — deposit limit reductions and time-outs take effect immediately. Self-exclusion requests are processed within 24 hours and are irreversible.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit cap on your account. Once set, limits can only be increased after a 7-day cooling-off period. Reductions take effect immediately. This tool is the most effective way to keep your gambling spending within a budget you are comfortable with.
Time-Out
Take a temporary break from your bh99 account for a period of 24 hours, 7 days, or 30 days. During a time-out your account is inaccessible — you cannot log in, place bets, or make deposits. Time-outs cannot be reversed before the end of the selected period. This tool is ideal if you feel you need a short cooling-off period.
Self-Exclusion
Request permanent self-exclusion from bh99 at any time. This is irreversible — once confirmed, your account will be permanently closed and your remaining balance returned to your registered payment method. You will be removed from all bh99 marketing communications. If you are struggling with problem gambling, self-exclusion is the most protective option available.
Reality Checks
Activate session duration reminders at intervals of your choice. When a reminder triggers, you will see a notification showing how long your current session has lasted and your net win or loss for that session. Reality checks help you maintain awareness of time spent playing and make informed decisions about whether to continue.
How to Activate Your Responsible Gaming Tools
Activating any responsible gaming tool at bh99 is quick and straightforward. Follow these steps to set up a deposit limit, time-out, or self-exclusion on your account.
- Log in to your bh99 account and open the live chat support window — the chat icon is visible at the bottom of every page.
- Tell the support agent that you want to activate a responsible gaming tool. Specify whether you want a deposit limit, time-out, reality checks, or self-exclusion.
- For deposit limits and reality checks, tell the agent the specific limit amount or reminder interval you want applied to your account.
- For self-exclusion, confirm your identity and your request to permanently close your account. The agent will process your request and confirm closure within 24 hours.
All responsible gaming tool requests are handled confidentially by the bh99 support team. There is no waiting period to activate a time-out or deposit limit — these take effect on your account immediately upon request.
Tips for Safer Gambling
Even if gambling is not causing you problems right now, following these practical guidelines will help keep it a positive and enjoyable experience for longer.
- Only gamble with money you can genuinely afford to lose — never with rent, food money, bKash savings, or funds earmarked for essential bills.
- Set a budget before you start each session and stop playing when you reach it — whether you are winning or losing.
- Take regular breaks during play. Set a timer on your phone if needed. Playing for extended periods without breaks increases the risk of making impulsive decisions.
- Never chase losses. If you have lost your session budget, close the app and do something else. Chasing losses is the most common path to problem gambling.
- Avoid gambling when you are feeling stressed, upset, tired, or have been drinking alcohol. Emotional states impair judgement and can lead to decisions you will later regret.
- Keep gambling as one activity among many. If you find yourself thinking about gambling when you are doing other things, or if friends and family have raised concerns, take those signals seriously and consider using one of bh99's responsible gaming tools.
Protecting Family Members and Children
If you share a device with other family members, including children, it is important to take steps to prevent them from accessing the bh99 platform. Always log out of your bh99 account when you are not using it. Enable the screen lock and PIN or biometric protection on your mobile device. Do not share your bh99 account credentials with anyone, including family members.
If a family member's gambling is causing concern within your household, encourage them to speak with the bh99 support team or to reach out to a professional counselling service. bh99 takes reports of gambling-related family harm seriously and will co-operate fully with any responsible gaming measures that are requested.
Getting Help — You Are Not Alone
If gambling is causing you financial stress, relationship difficulties, or mental health concerns, please reach out for help. Speaking to a professional is a sign of strength, not weakness. The bh99 support team is trained to listen without judgement and to connect you with the tools and resources that can make a real difference.
Our 24/7 live chat support team is your first point of contact. We can help you activate any of the responsible gaming tools described on this page, answer questions about your account, or simply provide a supportive conversation if you are finding things difficult. There is never any pressure or judgement — we are here to help.
Need Help Right Now?
Contact bh99 support 24/7 via live chat or email. We are always here for you.